Help

Returns & refunds

You can cancel your order for any reason within 14 days of receiving it — this is your legal right under the Consumer Contracts Regulations. Just email with your order details.

Christmas gifts

Orders placed from 1 November 2026 can be returned until 15 January 2027, so gifts can be swapped after Christmas.

How refunds work

We refund the full price you paid, including standard delivery, within 14 days of receiving the item back (or proof you’ve posted it). We’ll tell you where to send it. Return postage is paid by you unless the item is faulty or not what you ordered.

Faulty or damaged items

Email us a photo within 30 days and we’ll replace or refund it, including return postage. Your statutory rights are not affected.